Frequently Asked Questions

Do you operate a fixed price policy?

Yes. The price quoted when you book is the price you pay. No surge pricing, no card surcharges, no airport drop-off fees added on afterwards.

Am I charged extra if my flight is delayed?

No, never. We track your flight from the moment it takes off and adjust your pickup time automatically, whether the delay is twenty minutes or several hours. There is no extra charge for this, it is included in every airport pickup.

Can I book a vehicle with a child seat?

Yes. We provide baby, child and booster seats at no extra charge. Just tell us the ages of the children travelling when you book, or message us on WhatsApp after booking, and we will have the right seats fitted before your pickup.

Where do I meet my driver when I land at the airport?

Your driver waits for you at the airport's designated pick-up or drop-and-go point. Make sure the mobile number on your booking is correct and switched on when you land, and your driver will call or message you to arrange exactly where to meet. If you have opted for our Meet and Greet service, your driver will come into the terminal to meet you instead.

How long will the driver wait for me?

Airport pickups include up to 60 minutes of free waiting time from your flight's actual landing time, so there is no need to rush through the terminal. For home pickups we wait up to 15 minutes from your booked time. If you think you will need longer, just let us know.

I have a lot of luggage. Will it fit?

If you are not sure your luggage will fit, it is safest to assume it will not and go one size up when choosing your vehicle. Our 8-seater minibus has generous luggage space even with a full group. And remember, if you have booked a return you may well be coming home with more than you left with.

Will I receive confirmation of my journey?

Yes, instantly. As soon as your payment goes through you will see an on-screen confirmation with your booking reference, and a confirmation email is sent to you straight away with all your journey details.

I have not received my booking confirmation email. What should I do?

First check your spam or junk folder, as new senders sometimes end up there. If it is still not showing, message us on WhatsApp with your name and travel date and we will confirm your booking and resend it right away.

What safety checks do your drivers go through?

Every driver working under Ali Transport holds a valid private hire driver licence issued by the local council, which includes an enhanced DBS criminal record check and a medical assessment. Every journey is logged in our booking system with the driver and vehicle details recorded against it, so there is always a complete record of who carried out your journey.